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Politique de confidentialité

Avis de confidentialité du site Web

Chubb Limited et ses filiales et sociétés affiliées (collectivement, « Chubb ») s’engagent à protéger la vie privée des visiteurs de nos sites Web (les « Sites Web ») et des utilisateurs de nos applications mobiles (les « Applications »). Il est important que nos utilisateurs comprennent comment nous recueillons, utilisons et divulguons les renseignements personnels (tels que définis ci-dessous). Le présent avis de confidentialité (l’« Avis ») a pour but de vous informer sur nos pratiques en matière de confidentialité et de vous aider à comprendre vos choix en la matière lorsque vous utilisez nos sites Web et applications.

Dans la présente Déclaration, les termes « notre », « nos » ou « Chubb » désignent Chubb Limited et ses sociétés exploitantes, le cas échéant. Aux fins de la législation applicable en matière de protection des données, Chubb Limited est le responsable du traitement des données, chargé de déterminer comment et pourquoi vos renseignements personnels sont traités lorsque vous consultez nos sites web.

 

Quels renseignements personnels Chubb recueille-t-elle ? Comment Chubb recueille-t-elle ces renseignements ?

Les « Renseignements personnels » sont des renseignements permettant d’identifier une personne physique, directement ou indirectement. Il peut s’agir de votre nom, de votre adresse postale, de l’entreprise pour laquelle vous travaillez, de votre numéro de téléphone, de votre adresse courriel, des détails des préférences que vous nous communiquez, de vos commentaires et questions, ainsi que des informations techniques relatives aux appareils que vous utilisez pour accéder à notre site Web ou au produit que vous enregistrez (par exemple, un identifiant d’appareil) ou à la personne/entreprise qui l’a installé ou en assure la maintenance. Chubb recueille, utilise et traite vos renseignements personnels lorsque vous soumettez un formulaire, une demande ou enregistrez un produit afin de vous fournir des renseignements supplémentaires sur les services ou produits Chubb.

La collecte de vos renseignements personnels sera transparente et vous aurez la possibilité de décider de les fournir ou non. Cependant, veuillez noter que si vous choisissez de ne pas fournir les renseignements personnels demandés, Chubb pourrait ne pas être en mesure de vous fournir les renseignements, services ou produits demandés.

Chubb peut également recueillir certains renseignements personnels lors de votre utilisation de nos sites web ou applications, comme les identifiants de vos appareils, votre adresse IP et vos fichiers journaux. Pour plus d’informations sur « Comment Chubb utilise les témoins et autres technologies de suivi ? », veuillez consulter ci-dessous.

Cet avis s’applique à tous les renseignements que nous recueillons à votre sujet, les renseignements que nous recueillons directement de vous, les renseignements que nous recueillons automatiquement, les renseignements que nous recueillons par l’entremise de nos sites Web, de nos applications et des renseignements que nous recueillons auprès de tiers.

Vous avez le choix quant à la technologie que vous utilisez et aux données que vous partagez. Lorsque nous vous demandons de fournir des renseignements personnels, vous pouvez refuser. De même, si la loi nous oblige à recueillir des données personnelles ou à conclure ou exécuter un contrat avec vous, et que vous ne nous fournissez pas ces données, nous ne pourrons pas conclure le contrat ; ou, s’il s’agit d’un produit existant que vous utilisez, nous pourrions devoir le suspendre ou l’annuler. On vous en avisera alors.

 

 

Pourquoi Chubb recueille vos renseignements personnels ?

 

Objectif Information Justification
Pour vous fournir les renseignements demandés et répondre à vos questions, notamment en vous dirigeant vers le site Web Chubb approprié. Nature de la demande, région géographique de Chubb, numéro de client (si client existant), coordonnées, contenu du message et adresse IP Intérêt légitime
Pour traiter et livrer votre commande de nos produits et/ou services. 

 

 Coordonnées, adresse d’expédition ou de livraison et contenu Exécution d’un contrat
Répondre à votre demande de renseignements ou traiter ultérieurement votre formulaire soumis 

 

 Nature de la demande, région géographique de Chubb, numéro de client (si client existant), coordonnées, contenu du message et adresse IP Intérêt légitime
Analyser votre comportement sur notre site Web et nos applications, afin d’améliorer nos produits, services, sites Web et applications Adresse IP, [fichiers journaux]. Intérêt légitime ; 

Consentement (lorsque votre consentement est requis par la loi)
Répondre à une demande légale légitime des autorités chargées de l’application de la loi ou d’autres organismes de réglementation gouvernementaux Coordonnées Respect des obligations légales
Mener des enquêtes pour assurer le respect et l’application des obligations légales Coordonnées Respect des obligations légales

 

Lorsque nous invoquons l’intérêt légitime comme fondement juridique, nous avons mis en balance vos droits et libertés avec nos intérêts ou ceux de tiers, et avons déterminé que vos droits ne sont pas violés. L’intérêt légitime est le cas où vos renseignements personnels sont traités soit pour nos propres intérêts, soit pour ceux de tiers. Il peut s’agir d’intérêts commerciaux, d’intérêts individuels ou d’intérêts sociétaux plus larges.

 

Où sont entreposés les renseignements personnels?

Chubb étant une entreprise internationale établie dans de nombreux pays, vos informations personnelles peuvent être transférées, stockées et/ou consultées depuis d’autres pays que le vôtre afin d’atteindre les finalités susmentionnées. Les pays vers lesquels vos données peuvent être transférées sont les États-Unis, les États membres de l’Espace économique européen (« EEE »), le Royaume-Uni, la Suisse, le Canada, l’Australie, la Nouvelle-Zélande, la Chine, Hong Kong, Macao, Singapour, l’Inde, la Thaïlande et les Émirats arabes unis.

This means that, if you are located in the EEA or the UK, the Personal Information that we process about you may be transferred to, and stored at, a destination outside the EEA or the UK (as applicable).   It may also be processed by staff outside the EEA or the UK (as applicable) who work for us, our group companies, or our third party service providers.  If you are located outside the EEA or the UK, then Personal Information that we process about you may be transferred to, and stored at, a destination outside the jurisdiction in which you are located.

We will transfer your Personal Information consistent with applicable legal requirements, including, where required, entering into standard contractual clauses (or equivalent measures) with the foreign entity receiving the personal information and only to the extent necessary for the purposes for which such Personal Information was collected as set out above.  If you would like more information regarding the specific mechanism used by us when transferring your Personal Information out of the EEA and/or UK (or where you are situated outside the EEA and/or the UK, out of the jurisdiction in which you are situated), please contact us using the details below.

 

Does Chubb use your Personal Information to contact you?

Where you have provided your consent to receive marketing communications Chubb may use the Personal Information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you. If you would prefer not to receive such communications in the future, please use the “unsubscribe” link within any communications sent, or let us know by sending an email to [email protected]. Alternatively, you can click on the unsubscribe link in any Chubb marketing communications sent by electronic means. Please note that if you unsubscribe from marketing communications, you may continue to receive non-marketing communications about your account or transactions with us.

We will also use your Personal Information to contact you in response to a direct inquiry or if you register to receive communications on any of the Websites, such as the Investors section if available.

 

Does Chubb share the information it collects with third parties?

Chubb may share your Personal Information with its affiliated companies and subsidiaries within the Chubb group for the purposes set out in the table above. Your Personal Information may also be shared with the parent company of Chubb, APi Group, a company with a registered office at 1100 Old Highway 8 NW, New Brighton, Minnesota, United States.

In addition, Chubb will provide access to or share Personal Information on an as-needed basis with third parties, including trusted service providers, consultants and contractors who are granted access to Chubb facilities and systems or which provide services to Chubb, and with government agencies and others as required by law.

Chubb may share Personal Information with such third parties for the following purposes:

  • to comply with Chubb’s legal obligations, including complying with tax and regulatory obligations, sharing data with labour/trade unions and works councils, and responding to a court proceeding or a legitimate legal request from law enforcement authorities or other government regulators;
  • to investigate suspected or actual illegal activity;
  • to prevent physical harm or financial loss;
  • to conduct web analytics on user interactions with our Website and Apps to improve our products and services; or
  • to support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).

We require any third-party service providers that we use to respect the security of Personal Information that they process on our behalf, and only permit them to process your Personal Information for specified purposes and in accordance with our instructions.

Your Personal Information will also be maintained and processed by our service providers in the United States, the member states of the European Union, the United Kingdom, Switzerland, Canada, the United Arab Emirates, Asia, and in other jurisdictions, within an appropriate legal and contractual framework, including (where applicable) the data transfer mechanisms required by applicable data protection laws, as detailed above.

 

How does Chubb secure Personal Information?

Chubb is committed to ensuring the security and integrity of Personal Information. Chubb has adopted appropriate physical, technical, and administrative procedures to safeguard your Personal Information when stored within Chubb systems. However, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee or warrant that your transmission of Personal Information to us is completely secure.

 

How long do we keep your Personal Information?

We will only retain your Personal Information for as long as it is reasonably necessary for the purposes for which it was collected and to the extent permitted by applicable laws, including for the purposes of satisfying any relevant legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

When data is no longer necessary for the purpose of collection and/or processing, it will be removed, archived, or otherwise deleted as appropriate.

 

Your Rights – How can you correct, change or delete your information held by Chubb?

a) For any users not located in the EEA or the UK:

b) You may request to access, update, correct, change, or delete your Personal Information at any time. Chubb will use reasonable efforts to timely update and/or remove your Personal Information. To protect the user’s privacy and security, Chubb will take steps to verify the user’s identity before making any requested access or change. If you are in the EEA, the UK or the United Arab Emirates, you have various rights in connection with our processing of your personal data, each of which is explained below:

  • Access. You have the right to request a copy of the Personal Information we are processing about you. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information.
  • Rectification. You have the right to have incomplete or inaccurate Personal Information that we process about you corrected.
  • Deletion. You have the right to request that we delete Personal Information that we process about you, except we are not obliged to do so if we need to retain such Personal Information in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Restriction. You have the right to restrict our processing of your Personal Information a where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it. In such case, we would mark stored personal data with the aim of limiting particular processing for particular purposes in accordance with your request, or otherwise restrict its processing.
  • Portability. You have the right to obtain Personal Information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you and (c) the data is processed by automated means. Additionally, you have the right to require us to transmit such Personal Information directly to another controller, where technically feasible. This right is not applicable if it adversely affects the rights and freedoms of others.
  • Objection. Where the legal justification for our processing of your Personal Information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
  • Withdrawing Consent. If you have consented to our processing of your Personal Information, you have the right to withdraw your consent at any time, free of charge. This includes where you wish to opt out from marketing messages (where we have previously requested your consent for these).

 

You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights), except that we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

 

Please also note that we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

You can exercise your rights by contacting us as set out in the contact section below.

 

If are based in the UK and you would like to lodge a complaint about how we have processed your data, you can contact the Information Commissioner’s Office at:

 

Telephone: +44 0303 123 1113

Email: [email protected]

Website: www.ico.org.uk

Web-form: www.ico.org.uk/concerns/

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

If you are based or the issue you would like to complain about took place in the European Economic Area (EEA), please click here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080] for a list of local data protection authorities in the countries within the EEA in which we operate.

 

Note that the rights outlined above only extend to Personal Information.

 

Failure to Provide Personal Information:

Where we are required by law to collect your Personal Information, or we need to collect your Personal Information under the terms of a contract we have with you, and you fail to provide that personal data when we request it, we may not be able to perform the contract we have or are trying to enter into with you. This may apply where you do not provide the Personal Information we need in order to provide the services you have requested from us. In this case, we may have to cancel the provision of the relevant services to you, in which case we will notify you.

a) For all Website and App users:

To request access to, or for updates, corrections, changes, or to delete your Personal Information, you can contact us by email at [email protected].

Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others.

What should you understand about the third party links that may appear on this Website?

In some instances, Chubb may provide links to non-Chubb controlled websites, which Chubb will make reasonable efforts to identify as such. Chubb does not control such third party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites if you click through and leave a Chubb controlled site. Furthermore, Chubb is not responsible for the governing of information collected about you by third party websites or platforms and cannot guarantee the security of the personal data that you provide, or that is collected by such websites. When you leave our websites, we encourage you to read the privacy notice of every website you visit.

Cookies and similar technologies

 

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies. For more information please click here.

 

 

What additional information should specific users know?

Parents, Guardians, and Children: Our Apps and Websites are intended for visitors who are at least 18 years of age, or the age of majority in their jurisdiction of residence. Chubb does not knowingly solicit information from, or market products or services to, children. If you do not meet the age requirements set out above, please do not enter your Personal Information on this or any other Chubb Websites or Apps.

Users from the US: Chubb does not collect Social Security Numbers through its Websites.

How might Chubb change this Privacy Notice?

À mesure que Chubb développe et améliore ses sites Web et ses applications, ou que les exigences légales évoluent, nous pourrions être amenés à mettre à jour la présente Déclaration de confidentialité. Si nous décidons de la mettre à jour, nous vous aviserons de tout changement dans les activités de traitement des données décrites par une alerte sur la page d’accueil de notre site Web ou de notre application avant leur mise en œuvre. La date de la dernière version sera indiquée au bas de la Déclaration.

Comment pouvez-vous joindre Chubb?

Si vous avez des commentaires ou des questions sur cet avis ou sur nos pratiques de confidentialité, veuillez nous contacter à  [email protected] ou au rez-de-chaussée, 2 Lotus Park, Staines TW18 3AG.

Si vous êtes situé dans l’EEE, au Royaume-Uni ou aux Émirats arabes unis et que vous souhaitez contacter le délégué local à la protection des données, veuillez le noter dans votre courriel à [email protected] et votre demande sera transmise à la personne appropriée.

 

 

 

Dernière mise à jour : mars 2024